1. Information We Collect

We collect personal information you choose to share with us, primarily through our contact form. This may include:

• Full name
• Company name
• Corporate email address
• Phone number (optional)
• Service you’re inquiring about
• Any message or details you provide

We also automatically collect limited technical information when you browse the Site, such as your IP address, browser type, pages visited, and general location, typically through cookies or similar technologies (see our Cookie Policy for details).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for our transportation, warehousing, packaging, inventory management, and port logistics services
• Communicate with you about your request
• Improve our website and understand how visitors use it
• Meet legal, regulatory, and accounting obligations

We do not use your information for automated decision-making that produces legal or similarly significant effects about you.

3. Why We’re Allowed to Use It

We collect and use personal information only for purposes a reasonable person would consider appropriate in the circumstances, and we rely on your consent — given, for example, by submitting our contact form — as the basis for that use. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details in Section 11.

4. Sharing & Disclosure

We do not sell or rent your personal information. We may share it with:

• Service providers who help us operate the Site or deliver our services (e.g., web hosting, email, form processing), bound by confidentiality obligations
• Professional advisors (legal, accounting) where necessary
• Authorities, where required by law or to protect our legal rights

If any of these providers store or process data outside Canada, your information may become subject to the laws of that jurisdiction.

5. Cookies

Our Site may use cookies and similar technologies for essential site functionality and, where enabled, analytics. Details on the categories of cookies we use and how to manage your preferences are set out in our Cookie Policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for as long as needed to respond to your inquiry and maintain business records, after which they are securely deleted or anonymized.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to our use of your information
• Request deletion of your information, subject to legal retention requirements
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or Quebec’s Commission d’accès à l’information

To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required by applicable law.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was most recently revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, or would like to exercise any of your privacy rights, please contact the person responsible for the protection of personal information at TABANI groupe: